FREQUENTLY ASKED QUESTIONS

Never stop questioning.

After the initial contact, we schedule a meeting. Based on the conversation, we make a proposal that matches your organization and objectives. If the quotation is approved, we will start pre-production. This usually consists of doing research, writing a script and producing; making a schedule for the shoot and possibly arranging additional matters such as a location. Then it's time to shoot! When all footage has been shot, the editing begins. There is always a free feedback moment, after which the finishing touches are put in place. Show time!

After the shoot is over, we always strive to deliver within two weeks. Before we start a project, we establish a schedule with deadlines. In a rush to have a video made? No problem, we also work on tight deadlines if needed. Please contact us to discuss the possibilities.

One or two feedback rounds are included in the price. It is therefore wise to collect all the feedback and send it to us for processing in one go. If more feedback rounds are needed, we will invoice them based on our hourly rate.

We make videos for all platforms, depending on your wishes we shoot, edit and export the video in the correct format.

The music that we use in a video production is royalty-free and can therefore also be used commercially. Supply music yourself? That is possible, but make sure that you have the correct music rights.

We collaborate with a professional voice-over agency, where we book a suitable voice-over for your video.

Yes, we do! Please note, because the rules are constantly changing, we cannot just fly everywhere. Contact us for more information.

Videography is our core business, but we also take photos on request.

Videography is our core business, but we also make animations on request.

The image rights of the footage are and will remain 'Moonwakes. In addition, using or editing clips or parts of the final video is not allowed. Sometimes it is possible to buy the image rights of the raw footage. You’ll find more information in our Terms and Conditions.

No, our editors process the images into a video. The file size of an average project is 100+ GB. The raw footage is stored in our archive for up to 2 months after shooting. Then we delete it, unless otherwise agreed.

Yes. We declare € 0.30 per kilometer driven, calculated from our office in Utrecht. You will find the travel costs on the invoice. Other travel expenses, airline tickets and such, are either invoiced or directly paid by the client.


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